Refund policy

30-day money-back guarantee

You can't try a harness on your dog before it's made, so we don't expect you to take that risk. If it doesn't fit, or you simply don't get on with it, you can return it within 30 days of delivery for a full refund of the item price. That includes personalised harnesses with a stitched name.

Under UK law, custom-made goods are exempt from the 14-day cancellation period. We have chosen to take them back anyway. This guarantee comes on top of your legal rights, not instead of them.

Wrong size

If the size doesn't fit, tell us which size you need. We'll stitch the name into the right size and send it to you free of charge. You don't need to wait for the first one to reach us before we start.

Faulty or damaged items

If something arrives faulty or damaged, or we made a mistake with your personalisation, send us a photo and we'll replace it or refund you in full, including any postage you paid. This applies for as long as your rights under the Consumer Rights Act 2015 apply, not just for 30 days.

How to return

Get in touch through our contact page with your order number and the reason for the return.
We'll reply with the return address and instructions.
Send the item back. It may have been tried on your dog, but please return it in reasonable condition. You don't need the original packaging.

Return postage is on us, whatever the reason for the return. You don't pay to send back something that didn't work out.